Delivery and Pick-up.
- You will be given the option of adding the delivery to your order at the checkout. It is a separate items price that you can choose to add.
- Our delivery service is a 20km radius.
- Please note we do not delivery to parks, outside play grounds or green-spaces, airports and other areas that do not have safe available loading zones. .
- Delivery is available 7 days a week.
YES! that's right even on Saturday and Sunday. If you prefer to pick-up from our store, that's available 7 days a week too. See below for our collection hours.
- The delivery is an additional cost, it is calculated based on distance travelled from our studio ( maximum of 20 km from our studio )
- It will be included as an itemised charge on your invoice.
- Staff do not know the cost of delivery, this is computer generated and calculate on distance.
The delivery time frames:
PLEASE NOTE : We cannot arrange/guarantee a particular or exact time within these time frames. We try very hard to get your order to you as soon as possible
- AM - between 9am and 12:30pm
- PM - between 1pm and 4:30pm.
- AM - between 9am and 12pm
- PM - between 12am and 3pm
- AM - between 9am and 12pm
- Once cake/treat has been delivered to the nominated location, Cute Cakes & Co are not liable for any loss or damage.
- When collecting from our studio please ensure you are happy with your order and all your questions have been answered as once cake/treats have left our studio, Cute Cakes & Co are not liable for any damage or change of mind.
- Same day delivery, when the order is placed by 11am weekdays (Brisbane time) or 9am Saturdays for both Saturday & Sunday delivery.
- All deliveries will be completed before the nominated time frame
- If we are given a wrong address or the recipient is not there/unable to receive at the time of delivery, the cake will be returned to the store, where you can arrange to collect or another delivery.
Additional delivery fee will be charged if you wish to have it delivered again.
Our drivers will attempt to contact the recipient via calling and or text message. Ensure all correct numbers are given at the checkout of the person receiving the goodies.
If you've already placed an order and selected pickup, but now require delivery, or you need us to re-delivery your order.
Simply click the ORDER DELIVERY button below and then click the 'add to cart' button. When you're at the checkout:
1) choose the date and time of your original order,
2) IMPORTANT- let us know your original order number in the notes section at the checkout.
3) fill in your delivery information - ta-da! You're done
(Note: there is no need to add this if your haven't previously preordered - at the checkout it will automatically ask you about the delivery )
- Free pickup is available from our studio
- Our collection opening hours are :
Thursday - Friday : 9am till 4pm
- All orders MUST be collected before close of business. If you are unable to collect in these times, your cake will be waiting for you the next day business day. - We will only hold for one day,
- Once cakes/sweets have left our studio, Cute Cakes & Co is not liable for any loss, damage or change of mind
- Cake care, cutting guild and transportation information will be provided.