FAQ's
Everything You Need to Know
Can I order a cake or cupcakes for today?
Yes — on selected products.
Same-day delivery and collection are available Monday to Friday, subject to product availability and our daily production and delivery capacity.
For same-day orders:
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Collection: order before 12:00pm Brisbane time
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Delivery: order before 10:00am Brisbane time
These are our latest advertised cut-off times.
If we reach capacity earlier, same-day delivery or collection may be closed before the advertised cut-off.
Only dates and services shown as available on our website can be booked.
Can I order for this coming Saturday?
Yes, Saturday delivery and collection orders must be placed by 4:30pm Friday afternoon.
(subject to availability.)
We recommend ordering earlier where possible, particularly during busy periods, as dates may close once we reach capacity.
We do not deliver on Sundays.
Where can I collect my cake?
Collection is available from:
Cute Cakes & Co
640 Samford Road
Mitchelton QLD 4053
Your confirmed collection details will also be included with your order information.
When can I collect from the store?
Collection is available during the opening hours displayed on our website.
Please ensure your order is collected on the date and within the collection hours confirmed with your order.
What days do you deliver?
We deliver Monday to Saturday.
There is no delivery service on Sundays.
How quickly can I get my cake?
We are pretty speedy for a made-to-order bakery!
If your order before the Same Day cut-off times - Normally, it take around four hours to get your goodies ready.
How does the date calendar work?
Only dates that are highlighted and available to select in our online calendar can be booked.
If a date is unavailable, it cannot be selected, held or reserved.
The calendar does not display a separate warning when you click an unavailable date — it will simply remain unselected.
Your order will be prepared for the delivery or collection date confirmed at checkout, so please check the date carefully before completing your order.
Can I choose another available date and then ask for the date I actually want?
Nope, sorry.
Please do not select an alternative available date with the intention of requesting a different, unavailable date afterwards.
Adding another date to your order notes, email, text message or other communication does not reserve or change your booking date.
Only the date confirmed on your order is booked.
Can I change my delivery or collection date after ordering?
You are welcome to ask, and we will always try to help where we can.
However, date changes are subject to availability, production capacity and delivery capacity.
A date change is only confirmed once Cute Cakes & Co has approved the request and confirmed the change with you by email/text.
If you have not received an email from us confirming the change, your original booking date remains unchanged.
Can I customise the cake shown on the website?
Our cakes are part of curated collections rather than custom-designed cakes.
You can choose from the options offered on the individual product page, such as:
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cake size;
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available flavours;
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colours
Unless specifically offered as an option on the product page, we cannot change colours, combine designs, change piping or decoration styles, add custom wording or create bespoke designs.
This is what allows us to produce beautiful cakes with a much faster turnaround than traditional custom cake ordering.
Can I mix two cake designs together?
Sorry, no.
Combining elements from different designs creates a customised cake, which is not part of our service.
Can I email you a picture of another cake and have you recreate it?
Sorry, no.
We only make the curated designs available through the Cute Cakes & Co website.
Can you write a message on my cake?
We do not add custom writing to our cakes unless it is specifically offered as an option on the product page.
We do offer a card that you can write a personal message and we will attach it to your items box.
Cake toppers and other finishing touches may be available instead.
Will my cake look exactly like the photograph?
We will make it as close as humanly possible.
Every cake is handmade, so slight differences in colour, placement and finish can naturally occur.
Fresh flowers are also seasonal, so flower varieties, colours and sizes may sometimes differ from the photograph.
Where a decorative item needs to be substituted due to availability, we will use a suitable alternative while maintaining the overall style of the cake.
Can I choose the exact flowers used?
Unfortunately, Mother Nature doesn't take custom orders from us either.
Fresh flowers are selected according to colour, style, quality and seasonal availability.
We will do our best to maintain the overall look shown in the product image, but exact flower varieties cannot be guaranteed.
Do you offer delivery and how much does it cost?
Yes.
We offer refrigerated delivery across selected Brisbane suburbs Monday to Saturday.
Delivery fees are based on your delivery area and are shown during checkout.
Please see our Delivery & Collection page for current delivery zones, prices and conditions.
Can I choose an exact delivery time?
Unfortunately, no.
Our drivers follow carefully planned refrigerated delivery routes, so we cannot guarantee specific delivery times.
On the morning of your delivery, we will send you an estimated 1-hour delivery window.
Traffic, weather, parking, delays at earlier stops and other circumstances may affect the delivery run.
If your event starts at a specific time, we strongly recommend arranging delivery for the day before wherever possible.
Does somebody need to be there to receive the delivery?
Preferably, yes.
Cakes are delicate, temperature-sensitive and perishable, so we strongly prefer to hand them directly to someone.
If nobody is available and we cannot contact the recipient, your order may be returned to our Mitchelton store.
If you give us written permission to leave your order unattended, it must be left somewhere safe, undercover and suitable for a perishable cake.
Please see our Shipping & Collection Policy for full details.
What happens if I give you the wrong delivery address or phone number?
Please check your delivery address and recipient contact details carefully when placing your order.
If the recipient cannot be contacted or the address or phone number supplied is incorrect, the order may be returned to our Mitchelton store.
You may then arrange collection or request another delivery.
A second delivery fee will apply if another delivery is required.
Are you a licensed food business?
HELL-TO-THE-YEAH!
We mean... yes.
Cute Cakes & Co operates from our Mitchelton premises under the applicable Brisbane City Council food business licensing requirements.
We take food safety, kitchen hygiene and safe food handling very seriously.
Do you offer nut-free cakes?
We do not place nuts in any of our batters or buttercreams.
However our kitchen handles nuts and other allergens, and some of the ingredients we use may also be manufactured or processed in facilities where nuts are present.
Please be aware that Macarons contain almond meal and our decorations on some of our Cakes
Because our products are prepared in a shared kitchen environment, there is a risk of cross-contact.
If you or the person eating the product has a serious nut allergy, we recommend purchasing from a bakery that can specifically guarantee a nut-free environment.
Do you offer gluten-free options?
We offer selected products that are made using gluten-free ingredients and are identified on our website where applicable.
However, our kitchen also handles wheat and gluten-containing ingredients.
Please carefully review the allergen and dietary information provided for the individual product before ordering.
If you have Coeliac disease, a severe allergy or a serious intolerance, please contact us if you require further information before purchasing.
Do you offer vegan options?
Yes.
Our Vegan Red Velvet is dairy-free and egg-free and contains gluten.
It is available as an option on selected cakes and cupcakes.
Please remember that all of our products are prepared in a kitchen that also handles dairy, eggs, nuts, gluten and other allergens.
What allergens are present in your kitchen?
Cute Cakes & Co operates as a full production kitchen and handles a range of ingredients and known allergens.
Depending on the product, ingredients may include:
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wheat;
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gluten;
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eggs;
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milk and dairy products;
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soy;
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almonds and other nuts;
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hazelnuts;
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flour;
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sugar;
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butter;
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milk;
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buttermilk;
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cream;
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cocoa;
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chocolate;
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vegetable oil;
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raising agents;
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vanilla;
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fruit;
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food colours and flavours; and
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other ingredients specific to individual products.
Some ingredients supplied to us may also be manufactured on equipment or in facilities that process other allergens.
We cannot guarantee that any Cute Cakes & Co product is completely free from traces of allergens.
Your health and safety are incredibly important to us.
If you have a severe allergy or intolerance, we recommend purchasing from a bakery that can guarantee the specific allergen-free environment you require.
What is your cancellation policy?
Because our products are handmade, made to order and perishable, we do not provide refunds simply for a change of mind once an order has entered production.
If you need to cancel your order, please contact us at least 72 hours before your scheduled delivery or collection date.
Customer-requested cancellations accepted by Cute Cakes & Co are subject to a 20% cancellation fee.
Cancellation requests made less than 72 hours before your scheduled date may not be accepted where production has commenced or ingredients, decorations, staffing or production capacity have already been allocated to the order.
Please see our Returns & Refund Policy and Terms of Service for full details.
This does not affect any rights you may have under the Australian Consumer Law.
Can I postpone my order?
If you need to postpone an order, please contact us at least 72 hours before your scheduled date.
Approved postponements may be held for up to 30 days and are subject to availability for the new requested date.
A postponement or date change is not confirmed until Cute Cakes & Co has confirmed it with you by email.
What happens after I place my order?
Once your order has been successfully placed, you will receive an order confirmation via email & text message.
Please check the confirmation carefully, particularly:
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your products and options;
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delivery or collection method;
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delivery address;
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contact details; and
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delivery or collection date.
The details shown on your confirmed order are the details Cute Cakes & Co receives and uses to prepare your order.
If you cannot see your confirmation email, please check your junk or spam folder.
What if there is something wrong with my cake?
Please contact us as soon as possible and preferably within 24 hours of receiving your order.
Because cakes and edible products are highly perishable, we need the opportunity to assess any quality concern while the product is still in an appropriate condition.
Please photograph the concern, keep the remaining cake refrigerated and keep it available for inspection or return while we assess the issue.
Please email:
Depending on the circumstances, a suitable remedy may include a repair, remake, replacement, redelivery, refund or another remedy required under Australian Consumer Law.
Do I need to refrigerate my cake?
Yes.
We live in Queensland — buttercream and Brisbane heat are not best friends.
Keep your cake refrigerated until it is time to bring it to room temperature for serving.
Depending on your cake size and flavour, the weather and room temperature, allow approximately 2–3 hours for your cake to come to serving temperature.
Our cakes use Italian meringue buttercream, which is best enjoyed at room temperature.
Keep it somewhere cool, flat and away from direct sunlight while it comes to room temperature.
How should I transport my cake?
Keep your cake cold, flat and level.
We recommend placing it on a flat surface such as the passenger footwell with the vehicle air-conditioning running.
Please do not transport a cake on a car seat or someone's lap. Seats are angled and cakes are much safer on a flat surface.
Cake-care and transportation instructions are provided with your order.
How long can I keep my cake?
LEFTOVERS? What are those?
If somehow you do have leftovers, return them to the refrigerator in an airtight container and enjoy them as soon as possible.
For best quality, we recommend consuming refrigerated leftovers within 3 days.
Where can I find your full policies?
For more detailed information, please refer to our:
These policies contain the full conditions that apply to orders placed with Cute Cakes & Co.