Everything you need to know.
Can I pick my cake up?
Yes, we're located at 21 Caxton St, Petrie Terrace, Brisbane 4000 - the address and parking details will be emailed along with your confirmation/gst receipt.
How long before I can get my cake?
Our bakers and decorators are super fast however, as this is still a made to order service we require a minimum of 4 hours to complete your edible gift.
Can I get my cake order delivered/pickup the same day?
For sure!!! ...If you order before 11am weekdays,
Sunday delivery/pickup Now available !! 🙌 ( if order before 9am on Saturdays)
Can I customise the cake in the picture?
We don't create custom orders, however there are options you can choose.
You can choose the size of the cake, flavour of cake also you can add cake toppers and candles ect.
Will the cake look like to image on the website?
Yes... well as close as possible.
This comes down to seasonal fresh flowers - we will only use the best, sometimes that means it's a different variety of flower.
Also, this is a hand made product, slight variations may occur.
If an item is replaced due to it being unavailable, the replace items value will be the same or more than original.
Can I choose the type of flowers?
Unfortunately, I'm not mother nature (although that would be lovely) - they're chosen on colour and seasonal availability. These may change slightly from the image, however, we do our best to match the image you see.
Do you offer a delivery service and how much will delivery cost?
Yes.. 7 days a week!
We charge delivery by the kilometre distance between our location to the drop off location. It will be included as an itemised charge on your invoice. Please refer to our delivery page for more information.
Are you a licensed kitchen?
HELL-TO-THE-YEAH!! (We mean yes !!!) We bake using chocolate, flour, free-range eggs, REAL butter and all the good things to make the world taste good.
Nut-free options ???
We do not put any nuts in our cake batters or buttercream. However, please be aware that there are nuts present in our kitchen and also our external ingredients such as flour and chocolate that have also been manufactured in factories that contain nuts. So unfortunately, we cannot guarantee it would've had to be 100% nut-free.
Are there gluten-free options?
Yes, we do!
When it comes to cake flavours, our Gluten-Free Salted Carmel is gluten-free, so are our all our macarons and meringue kisses.
***Please note: while extreme care is taken, we also have flour on our premises and therefore cannot guarantee it will be it will be 100% gluten-free.
Do you offer vegan options?
Unfortunately not at the moment, however, keep your eyes posted to our social media for updates.
Does somebody have to be home to accept the delivery?
Yes. See our delivery details.
What is your cancellation policy?
Once payment has been made - the order is final.
We understand the sometimes circumstances occur that are out of our control, please contact us to see if you are eligible for consideration for an alternative arrangements.
Can I change the time or date if needed?
Yes, If you notified us at least 24 hours before your cakes due.
*** All date changes must be sent via email ***
Confirmation and payment?
Upon confirmation of your order, you will receive a receipt thus a binding contract.
Do I need to refrigerate my cake?
Yes.... we live in Queensland - it's hot and buttercream melts.
However, the cake is best eaten at room temperature for full mouth explosion goodness - Depending on the outside temp, pull out of the fridge approx. 2 hours before serving. Sit it on a flat surface on display when allowing it to come to room temperature.
How long will I be able to store the cake?
LEFTOVERS, what are those??? If by a one in a million to one chance do you have leftovers, pop it back into the fridge in an airtight container and consume within 3 days.
Can I mix two designs together?
No, sorry. That is a customised cake.
Can I email you a picture of a cake I like?
No, sorry. That’s a customised cake.