FAQ's

Everything you need to know.

Can I order a cake for today or this weekend?
Yes, you can!! You can choose any one of our gorgeous pre-designed cakes and place online order 

Can I pick my cake up? 
Yes, we're located at 640 Samford Rd, Mitchelton, 4053 - the address and parking details will be emailed along with your confirmation/GST receipt.

How long before I can get my cake?
Our bakers and decorators are super fast however, as this is still a made to order service we require a minimum of 4 hours to complete your edible gift.

Can I get my cake order delivered/pickup the same day?
For sure!!! ...If you order before 11am weekdays you can have it that day.
 Saturday & Sunday orders must be made before 5pm on a Friday. 
 Yes, Sunday pickup is Now available !! 🙌 

Can I customise the cake in the picture? 
You can choose the size and flavour of cake also you can add cake toppers and candles ect. However, due to the high volume of orders we need to create daily, regrettably, we are unable to customise any of the flavours, colours, designs or add wording.  
Our production processes adhere closely to the representations on our website and the specifications provided during the order placement.

Will the cake look like to image on the website?
Yes... as close as possible.
This comes down to seasonal fresh flowers - we will only use the best, sometimes that means it's a different variety of flower.
Also, this is a hand made product, slight variations may occur.
If an item is replaced due to it being unavailable, the replace items value will be the same or higher than original. 

Can I choose the type of flowers? 
Unfortunately, I'm not mother nature (although that would be lovely) - they're chosen on colour and seasonal availability. These may change slightly from the image, however, we do our best to match the image you see. 

Do you offer a delivery service and how much will delivery cost? 
Yes.. 6 days a week!
We charge delivery by the kilometre distance between our location to the drop off location. It will be included as an itemised charge on your invoice. Please refer to our delivery page for more information.

Are you a licensed kitchen? 
HELL-TO-THE-YEAH!! (We mean yes !!!) We bake using chocolate, flour, free-range eggs, REAL butter and all the good things to make the world taste good. 

Nut-free options ???
We do not put any nuts in our cake batters or buttercream. However, please be aware that there are nuts present in our kitchen and also our external ingredients such as flour and chocolate that have also been manufactured in factories that contain nuts. So unfortunately, we cannot offer 100% nut-free options

Are there gluten-free options? 
Yes, we do! 
When it comes to cake flavours, our Gluten-Free Salted Carmel is gluten-free, so are our all our macarons and meringue kisses.
***Please note: while extreme care is taken, we also have flour on our premises and therefore cannot guarantee it will be it will be 100% gluten-free.  

Do you offer vegan options? 
Yes, we do!
Our Red Velvet with mixed berry dairy-free buttercream and fillings is Vegan. This is an option on some of the suitable cakes and cupcakes.    

Does somebody have to be home to accept the delivery? 
Yes. See our delivery details. 

What is your cancellation policy? 
Once payment has been made - the order is final.
We understand the sometimes circumstances occur that are out of our control, please contact us to see if you are eligible for consideration for an alternative arrangements, such as postponement for up to 30 days.
Please note there is a 20% fee if cancellation is unavoidable.

Can I change the time or date if needed?
Yes, If you notified us at least 24 hours before your cakes due. 
*** All changes must be sent via email ***

Confirmation and payment? 
Upon confirmation of your order, you will receive a receipt thus a binding contract.
Please check your email junk/spam folder as sometimes confirmation emails like to hide in there. 

Do I need to refrigerate my cake? 
Yes.... we live in Queensland - if it's hot, buttercream melts.
However, the cake is best eaten at room temperature for full mouth explosion goodness - Depending on the outside temp, pull out of the fridge approx. 2-3 hours before serving. Sit it on a flat surface on display when allowing it to come to room temperature.  

How long will I be able to store the cake? 
LEFTOVERS, what are those??? If by a one in a million to one chance do you have leftovers, pop it back into the fridge in an airtight container and consume within 3 days. 

Can I mix two designs together?
No, sorry. That is a customised cake.

Can I email you a picture of a cake I like? 
No, sorry. That’s a customised cake.

Can I have having writing on my cake? 
No, sorry. That’s a customised cake

What is your ingredient list?
Our ingredient list may include all or some of the following:

• Wheat flour
• Gluten-free flour
• Sugar
• Free-range eggs
• All dairy - butter, milk, buttermilk, pure cream etc
• Cocoa powder
• Baking powder & raising agents
• Salt
• Vanilla bean and extract
• White & dark chocolate
• Vegetable oil
• White vinegar
• Cream cheese
• Almond meal
• in-season fruit - Raspberries, Blueberries, Strawberries etc
• Lemon juice & zest
• Food colouring and flavouring