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 Privacy and Payment Security

Cute Cakes & Co respects your privacy and takes reasonable steps to protect the personal information you provide when visiting cutecakesandco.com.au, contacting us, or ordering cakes, cupcakes and other products for delivery or collection in Brisbane.

Information We Collect

Depending on how you use our website and services, we may collect information including:

• your name, email address and telephone number;
• billing, delivery and collection details;
• recipient information and order instructions;
• information required to process or verify your payment;
• communications you send to us;
• your IP address, browser and device information;
• website activity, cookie information and marketing preferences; and
• other information reasonably required to process your order, provide customer support, prevent fraud or operate our website.

How We Use Personal Information

We may use personal information to:

• process, prepare and fulfil orders;
• arrange delivery or collection;
• process payments and refunds;
• send order confirmations, invoices and service messages;
• contact you if there is a question or problem with an order;
• provide customer support;
• detect and prevent suspected fraud or unauthorised transactions;
• improve and analyse our website and services;
• send marketing communications where permitted and in accordance with your preferences; and
• comply with applicable legal, accounting and record-keeping obligations.

  
  Fraud Prevention and Suspicious Payment Activity

  Cute Cakes & Co takes cybercrime, payment fraud and the protection of our customers extremely seriously.

  If we detect, reasonably suspect or are notified of suspicious or unauthorised activity associated with an order or payment card, we immediately cancel the order. 
  We will also contact the person who placed the order to notify them of the situation and cancellation

  If an order is cancelled because of suspected fraud or unauthorised payment activity, any payment received will be refunded to the original payment method. Refunds will not be issued to a different card, account or person. Although we will initiate an approved refund promptly, the time taken for it to appear in the cardholder’s account is determined by the relevant payment provider and financial institution.

  Where appropriate, we report suspected fraudulent or unlawful activity to appropriate authorities including the relevant payment provider, financial institutions, law-enforcement agencies. We may also preserve and provide relevant transaction and account information where required or authorised by law.

  
  When Information May Be Shared

  Cute Cakes & Co does not sell customers’ personal information for money as part of our ordinary business activities.

  We may disclose personal information where reasonably necessary to operate our business and provide our services.

  Payment Security

  Cute Cakes & Co company directors or staff do not directly store customers’ or see complete credit or debit card numbers. 
  Payment providers securely collect, process or retain payment information in accordance with their own security standards, terms and privacy policies.

  Online payments are processed through Shopify, and the secured third-party payment providers, offered at the checkout. AfterPay, PayPal ect.

  Our website uses encrypted HTTPS/TLS connections to help protect information while it is transmitted. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

  Privacy Enquiries and Complaints

  If you have a question or complaint about how we handle personal information, or would like to request access to or correction of your personal information, please contact:

  Cute Cakes & Co Pty Ltd
  640 Samford Road
  Mitchelton QLD 4053
  Australia

  Email: Hello@cutecakesandco.com.au
  Phone: 0460 808 663

  We will review privacy enquiries and complaints and respond within a reasonable period.